What is a technical support job?
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure.
What qualifies as technical support?
Tech support means working with both machines and people. Not only do you need to work well with your coworkers, but a major component of tech support is customer service. Most of the people you assist will not know anywhere near as much as you do about technology.
What is Business Process Outsourcing (BPO)?
Business Process Outsourcing (BPO) is when specific responsibilities and operations for a business are outsourced to a third-party business. Business process outsourcing examples include HR, customer service, sales, or shipping. BPO can be broken down into back-office outsourcing and front-office outsourcing.
What is the job profile of a tech support in BPO?
People do M.A. & PhD in English Literature but that’s entirely different. The tech support profile/jobs in BPO are catering consumer tech industry: internet, telephony, WiFi router, cable TV, anti virus, telling people to navigate on their devices through GUI/CLI for basic settings, etc.
What is the difference between a BPO and a KPO?
KPO is a knowledge process outsourcing while BPO is business process outsourcing. KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.
Is BPO a technical field or not?
So there is no point in associating BPO with the word “Technical” itself. It’ll only create confusion. Scientists, Doctors, Lawyers & every other professional also follow process & protocols in their jobs & many times their clients or associates are foreigners.