How do I describe my call center experience on a resume?
Call center skills for resume As you write your resume, include your call center skills as you describe your past job responsibilities. You can also create a separate skills section on your resume that lists all of the skills you have that are relevant to the role you’re applying for.
Where is BPO experience counted?
experience in bpo (voice) may not be accounted as the one in ‘finance’ field. But yes it is definitely added to your work experience. But you are working in accounts division of bpo (which is a non-voice profile), that experience is definitely counted and makes weightage when you shift to other sector.
What is the difference between a BPO and a MNC?
Gain a global economic perspective to help you make informed business decisions. A lot of BPOs are MNC. MNC stands for multinational company i.e it has offices in more than one countries. HCL and Wipro has a huge BPO setup as well as they are huge IT companies.
Will joining BPO ruin my tech career?
BPO is a division of Convergys and Genpact . Joining BPO will ruin your tech career if you are planning to switch on the basis of work experience in BPO. Work experience in BPO are not at all accountable anywhere else. If you are planning to switch in Wipro BPO or any other, your communication skills will only be tested.
What are the different types of jobs in BPO in India?
Indian companies offer several language jobs in BPO and KPO services with vast experience and considerable expertise. This includes inbound, outbound, chat, voice, and email support services across various industry verticals.
What are the skills required to work in BPO?
Speaking English is the basic skill you should have, in order to work in BPO. Communication skills is the second most important skill you should possess, because if you are not able to communicate properly with the client, you will not be entertained by the company.