What happens if a business ignores a BBB complaint?

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What happens if a business ignores a BBB complaint?

If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified.

Can you remove a BBB complaint?

In order to remove a BBB complaint, the customer will need to fax their original complaint into your local BBB office and send them a request to have the complaint removed.

How does a BBB complaint affect a business?

The Better Business Bureau encourages companies to answer customer complaints that were filed with it. The BBB will contact the customer to ensure that the issue was resolved, so businesses need to keep accurate records of their attempts to resolve complaints.

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What happens when you file a complaint with BBB?

Complaint is filed. BBB works to get the complaint processed within two business days. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.

What happens if a business fails to respond to a complaint?

If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed. If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business.

How long does it take for BBB to respond?

BBB works to get the complaint processed within two business days. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.

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What happens when I file a complaint?

What happens when I file a complaint? If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days. The business will be asked to respond within 14 calendar days.