What is the role of support in Infosys?
The Infosys support team assists multiple clients and ensures that all the support performance parameters are adhered to. During the contract period based on the quarterly reviews, the customer has the flexibility to revisit the UOW bought and can adjust it as per trends going forward.
What does a support project means?
SAP support project means that SAP system is already implemented in that particular Organization. a team handles the queries of the end user together with carrying out new configuration as well as abap development changes as per business requirement.
What is Infosys technical support?
Responsibilities : Solving technical issues via tickets raised & tracked on Remedy tool. Troubleshooting various issues pertaining to Citrix, VPN, Transport Management Systems, Office 365.
Is L3 support same as development?
L3 is the last line of support and usually comprises of a developer team which addresses the technical issues. Sometimes the issues reported by customers cannot be solved by L1 & L2 . In that case, the L3 team analyses the issue and fixes it. The issues which the L3 team gets involves code/development related fixes.
What are the pros and cons of starting a career with Infosys?
Pros for starting career with Infosys Infosys provides the best training that you can ever undergo (My personal Experience). Less stressful work so you can learn other technologies side by side if you wish. Infosys provides Good facilities and has a good infrastructure to maximize the use of all possible options. The Work environment is good.
How do I become a good project manager in Infosys?
1. Do your job decently and try to to it quickly so that you get more free time. 2. Do lots of knowledge transfer and empower team members to do their jobs well. This means that the project will become less dependent on you. Infosys loves people who share knowledge. Trust me.
How is Infosys training for Freshers?
Infosys provides the best training that you can ever undergo (My personal Experience). Infosys has made a large training campus at Mysore to train freshers. It provides training on various technologies with excellent study material, well-created PPTs, and online learning tools.
Why do so many people leave Infosys?
Ultimately, Infosys, and other IT companies usually act in their interests, and utilize talents based on their needs. Due to this, some people may not get a chance to work on what they like, and so have to consider leaving. This is what I, and many others have done. Good luck. , Ex-entrepreneur, ML enthusiast, Ex-Mindtree, Ex-Adobe.