How do you generate reports in BMC Remedy?

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How do you generate reports in BMC Remedy?

To generate a report without qualifications

  1. In the navigation pane on the application console, choose Functions > Reports.
  2. On the Reporting console, select one of the options under Show:
  3. Under Category, select applicationName > reportCategory > reportName.
  4. Select the report that you want to run.
  5. Click Run.

What is BMC Remedy used for?

BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various forms of service tickets by which users can create requests that flow to other systems within an organization.

What is BMC Helix Remedy?

Helix Remedy is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Helix Remedy is delivered in the cloud for unprecedented choice along with hybrid or on-premise options.

What is Remedy application used for?

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The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.

How can I create a report in BMC Remedy smart reporting?

Creating a custom report using BMC Remedy Smart Reporting

  1. The type of builder you use.
  2. The data source you build on.
  3. The fields you use in the report, and the layout defined by them.
  4. The filters and/or sections you add to the report.
  5. The addition of Related Reports, Drill Functionality, and Subqueries.

Which type of reports can be created using BMC Remedy smart reporting?

Reports in BMC Smart reporting can be differentiated into two types: Operational Reports and the KPI (Key Performance Indicator) reports. The Operational Reports consist of the reports based on various modules namely Incident, Problem, Change, etc.

How much does remedy cost?

The cost is $60/per user per month. the two biggest components of the suite. It’s offered in two licensing flavors: Named Users (similar to ServiceNow) and Concurrent Users (just like their competitor Cherwell).

What is the difference between BMC helix and BMC Remedy?

BMC Helix ITSM or Next Gen Remedy: You may have seen it previously called “BMC Remedy”, but as it has been updated to work within the Helix technology, it now can be hosted on the cloud. The UX for BMC Remedy is user-centric, so the technology revolves around roles, not modules.

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How do I extract data from BMC Remedy in Excel?

To do so, export the Web report to Microsoft Excel, and then use Excel functions to save the data in . csv format.

  1. Run the report as described in Running reports.
  2. In the report viewer, click Export Report .
  3. In the Export Report dialog box, select the format for the exported report.

What is smart reporting in BMC Remedy?

Collaboration options available with BMC Remedy Smart Reporting allow you to create discussions for reports, provide feedback as comments. or leave annotations for specific time periods on a trend report.

What is Remedy Service Desk?

Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. Incidents typically represent service disruptions for users.

What is remedy in it support?

Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.

What’s new in the BMC Remedy IT service management patch?

This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 19.02 and later into a single patch release. This patch also includes defect fixes for Remedy Smart Reporting. For more information, see Patch 1 for Remedy Smart Reporting version 19.02.

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What’s new in BMC Remedy smart reporting?

Videos on user onboarding and content import in BMC Remedy Smart Reporting are now available. Enhanced information is now available for accessing and navigating the BMC Remedy Smart Reporting interface. Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT.

What versions of BMC Remedy ITSM are classic views supported in?

For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0 and 9.1. As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications.

How do I view installation and uninstallation logs in BMC Remedy?

The BMC Remedy ITSM Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool.