Table of Contents
Can the BBB help me get my money back?
Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn’t able to force companies to fix the dispute. The best way to get your money back if the company doesn’t refund you through its own policy is to file a fraud complaint through your bank or credit card company.
Does the BBB investigate?
Through the support of their BBB Accredited Businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses, and providing information to consumers before they purchase products and services.
Can BBB shut a company down?
The BBB does offer consumers a way to communicate with a business and voice their concerns via a third party, but they are ultimately unable to force a business to do anything. Businesses without this accreditation are less likely to communicate with consumers through the BBB versus those who have a paid membership.
Is it legal to not refund money?
While the U.S. does not have federal laws affecting returns and refunds, it’s still a good idea to have a Return & Refund Policy. US state laws do not require a Return & Refund Policy either but under certain circumstances, you need to post this policy conspicuously in your storefront or through your ecommerce website.
What happens when you file a complaint with BBB?
Complaint is filed. BBB works to get the complaint processed within two business days. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
Where can I file a complaint against a company for bad service?
One good option is to file a complaint with the Better Business Bureau (BBB). The BBB helps consumers settle disputes related to sales, contracts, customer service, warranties, billings, and refunds every year. It accepts complaints even if the company that’s harmed you doesn’t belong to the Better Business Bureau.
Do Better Business Bureaus accept all complaints?
Better Business Bureaus accept all complaints that meet the following criteria: 1 The complaint includes the complainant’s name, postal address and an email address. 2 The complaint includes the business’s name and provides sufficient information to determine the business’s location. 3 The complaint seeks assistance from BBB.
What happens if a business does not respond to a complaint?
If the business does not respond, there is nothing much BBB can do to force the business to take notice. After a certain period of time the complaint is closed, even if there is no resolution!