What is the formula of SLA in BPO? Example calculation The calculation simply is (number of calls answered in Y seconds / total calls offered) * 100. (For example you have 5000 calls offered during a month and 4250 are answered within Y seconds: (4250/5000) * 100 = 85. So the desired Service Level was…
Category: Life
Is BYU Marriott a good school?
Is BYU Marriott a good school? Brigham Young University (Marriott) is ranked No. 31 (tie) in Best Business Schools. Schools are ranked according to their performance across a set of widely accepted indicators of excellence. How hard is it to get into BYU MBA? The average score for students admitted to the BYU MBA for…
What is qi cultivation?
What is qi cultivation? Qìgōng (气功 or 氣功) involves coordinated breathing, movement, and awareness. It is traditionally viewed as a practice to cultivate and balance qi. With roots in traditional Chinese medicine, philosophy and martial arts, qigong is now practiced worldwide for exercise, healing, meditation, and training for martial arts. What is cultivation in Daoism?…
How good is AMD E1 processor?
How good is AMD E1 processor? AMD E1-1200 Compared to the older E-300, which is based on the same chip, the E1-1200 offers a 100 MHz higher CPU clock rate. However, the performance is far worse than similar clocked Penryn (Celeron) or Danube (Athlon II) cores. The CPU should have no trouble outperforming an Athlon…
What is IGP in BPO?
What is IGP in BPO? IGP – Income Generating Project. How do you grow in a call center? Tips to get a job in a call centre Develop fluency in languages. Call centre and telemarketing jobs rely majorly on how well you can speak to and understand your customers. Build computer literacy. Build conversational and…
What countries are under Africom?
What countries are under Africom? The United States Africa Command (USAFRICOM, U.S. AFRICOM, and AFRICOM), is one of the eleven unified combatant commands of the United States Department of Defense, headquartered at Kelley Barracks, Stuttgart, Germany….Area of responsibility Cape Verde. São Tomé and Príncipe. Comoros. Madagascar. Mauritius. Seychelles. Does the United States have a military…
Is there a 64 bit version of Windows 2000?
Is there a 64 bit version of Windows 2000? All current versions of Windows 2000 and Windows NT are 32-bit OSs (although Microsoft has made some enhancements to let Win2K and NT access more than 4GB of memory when used with an Intel Xeon processor, providing access to 64GB of memory). Can I download Windows…
Why did Canada ban Ovaltine?
Why did Canada ban Ovaltine? Canada has banned the sale of a string of iconic British foods such as Marmite, Ovaltine and Irn-Bru because they contain illegal additives, it was claimed. Mr Badger, who is worried his business may now collapse, claimed he had been stocking the range of British products without complaint since 1997….
Who is the author of Things Fall Apart?
Who is the author of Things Fall Apart? Chinua Achebe Things Fall Apart/Authors Chinua Achebe is most famous for his novel Things Fall Apart, published in 1958, which tells the story of an Igbo village’s reaction to British missionaries and colonial authorities. In 1960 Achebe published a sequel called No Longer at Ease. Who is…
How healthcare providers use social media in healthcare?
How healthcare providers use social media in healthcare? Social media provide HCPs with tools to share information, to debate health care policy and practice issues, to promote health behaviors, to engage with the public, and to educate and interact with patients, caregivers, students, and colleagues. How can social media be used to promote insurance? Here’s…