Table of Contents
How can I get success in BPO?
You should have impressive communication skills: If you want to become a successful BPO professional, your communication skills should be impressive. You should be able to convey your opinions, ideas, messages, or even any information effectively orally as well as in writing.
What is the quality required for the BPO sector?
Excellent Communication Skills This is a given. Whoever is being considered for a position in a BPO call centre must have high proficiency in English. They should be fluent in their speaking and should also have excellent writing, reading, and listening comprehension skills.
What is the Global Business Process Outsourcing (BPO) industry growth rate?
Between 2012 and 2016, the global business process outsourcing (BPO) industry grew at a compound annual growth rate of 4.4\% to reach total revenues of $140.3 billion in 2016. Business process outsourcing is a subset of outsourcing that involves contracting third-party service providers for various…
What are the pros and cons of working in BPO industry?
Possible Answer 1. The BPO industry offers a lot of growth in terms of career but requires a lot of flexibility from the employee’s end. There are frequent night shifts and erratic office timings since BPO companies are catering to all the different time zones in the world, especially in the far West. Possible Answer 2.
What is the average employee turnover in BPO in India?
There has been a significant increase in employee turnover in many countries. 20\% of annual turnover is now the new norm. In India, employee turn attrition can reach up to 48\% in call centers, and 26-28\% for non-call centers BPO.
Why do BPOs have a high turnover rate?
Stress from work can disrupt an employee’s work-life balance which can cause the employee to resign. These are the common reasons as to why BPO industries have a high turnover rate and these are the issues that have to be addressed and adapted by HR leaders if they want to improve their employee retention capabilities.