How do I request a refund from zomato?

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How do I request a refund from zomato?

Follow the below step by step guide to get a refund from the Zomato app.

  1. Step 1: Go to your profile.
  2. Step 2: Click on the “Your Orders”
  3. Step 3: Select your order.
  4. Step 4: Click on the Support in the top right corner.
  5. Step 5: In the chat section select the order you are seeking for a refund.

Why zomato is not giving refund?

A. You are not delivering customer’s order of food when you claim you will. After a lot of hardships I was able to contact Zomato through their chat support platform & they ensured me the refund of my money which I already paid them while placing online food order.

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How do I complain about food in zomato?

Zomato Online Complaint & Customer Support Online Click on “Contact Us” or go to this link – https://www.zomato.com/contact. A contact form will appear, fill it up stating the issue that you’re facing. Wait for the Zomato customer care executive to contact you.

Will I get refund if I cancel zomato order?

How to get a refund from Zomato? Any user on Zomato is eligible for a refund if you have placed a prepaid order but the restaurant cancels your order because of the unavailability of items on the menu. In that case, you will get a full refund of your order.

How do I contact zomato customer service?

Zomato does not have any customer care phone line and we never ask for any such information.

Does Zomato charge for cancellation?

Zomato has stopped making cancellations in general for any order, no matter if you try to cancel it within 2 seconds. You will be charged the full amount. This is a violation of customers’ trust and loyalty which shouldn’t be ignored.

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How much is the cancellation fee for Zomato?

The new Zomato policy is basically about reducing cancellation rates for customers. If a restaurant cancels an order, it’s liable to pay 25\% of the order value as cancellation charges to the customer.

What is on-time or free on Zomato?

Zomato’s latest feature ‘On-Time or Free’ offers users the chance to avail of a full refund on the order if it’s late. Restaurant owners and delivery partners won’t even be notified when an order falls under this category for them to follow the due course for every order.

How can I get my money back from Zomato?

Hoteling.(Continue reading) First of all, write a complaint to the Zomato about your concern and request them to refund your money.

Will Dominos refund my order to Zomato if it was delivered?

Since I ordered through Zomato, the payment is received by Zomato. So if Dominos will refund they will refund to Zomato. But Zomato says that “your order is marked delivered in our system and we cannot do any thing”. I showed them SMS but they don’t trust.

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How does Zomato work without a delivery team?

Use our trusted logistics partners to deliver orders even if you don’t have your own delivery team (available in select cities) Providing Zomato users with the ability to order directly from your platform closes the loop on providing the entire spectrum of the food ordering process.