Table of Contents
- 1 How do you get selected for international voice process?
- 2 What is International BPO?
- 3 How do I attend an interview for international voice process?
- 4 What is the salary in international call center?
- 5 What is non voice call center agent?
- 6 What is the difference between voice BPO and non-voice BPO?
- 7 How to talk about money in a BPO interview?
How do you get selected for international voice process?
International BPO Selection Process:
- Telephonic interview.
- GAT (general aptitude test).
- Group discussion.
- Computer proficiency test.
- Final personal interview (HR)
What is International BPO?
BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an expert at cheaper costs, then they easily outsource their work to another country, which is called Business Process Outsourcing.
What is the international process?
In other words, Internationalization of production is the process of establishing relationships between enterprises of foreign and national economies. Relations between manufacturers are carried out in several directions: First, an increase in the social character is possible due to the improvement of production units.
Is BPO and voice process same?
Role of BPO: BPO service is mainly used for outsourcing two main areas of a Business process which are front-office functions and back-office function. While the voice-based BPO is directly engaged with the customers, non-voice BPO work is primarily a back office job.
How do I attend an interview for international voice process?
Top 10 Wipro BPO Interview Questions Answered!
- Tell us something about yourself.
- What is BPO?
- Why do you want to work at a BPO?
- What is the difference between inbound and outbound calling?
- Can you work night shifts?
- Are you willing to relocate?
- Why should we hire you?
- What are your major strengths and weaknesses?
What is the salary in international call center?
International Call Center Agent Salary
| Annual Salary | Weekly Pay | |
|---|---|---|
| Top Earners | $52,000 | $1,000 |
| 75th Percentile | $35,500 | $682 |
| Average | $35,075 | $674 |
| 25th Percentile | $25,000 | $480 |
What is the salary of voice process?
Voice Process Salaries
| Job Title | Salary |
|---|---|
| Wipro Voice Process salaries – 8 salaries reported | ₹18,892/mo |
| Fresher Voice Process salaries – 6 salaries reported | ₹17,241/mo |
| Teleperformance Voice Process salaries – 6 salaries reported | ₹20,147/mo |
| Amazon Voice Process salaries – 5 salaries reported | ₹22,304/mo |
What is international voice process?
Voice : It includes calling customers or receiving customer calls via soft phone, dialer, avaya machines. Ideally it’s called VOIP. Inbound calling means receiving calls for services of Telephone ,banking, internet & many other business customer care services.
What is non voice call center agent?
Non-voice Contact Center Agents Agents that work in a non-voice contact center role provide a similar service to agents that work in call centers, but instead of speaking on the phone they answer support tickets, emails, and live chat. Non-voice call center agents may handle several chats at a time.
What is the difference between voice BPO and non-voice BPO?
Voice BPO is a process where an employee directly deals with the clients through voice calls. Whereas, a non-voice BPO is a process of interaction with the client through emails or documentation process. This question can also answer by thinking twice about your interest.
How to be a successful international BPO?
Accent, fluency and understanding the accent of the other person on the line are the key ingredients for a successful International BPO. With these skills we thrive to be the best in the industry! Up-selling of products is one another area where we are specialized.
How can I get BPO project from clients directly?
We are trying to get BPO project from clients directly.please if anyone intrest please contact us. Many companies establish an internal call center as part of their customer service program. To find clients, contact businesses and other call centers that outsource their work. A must-have set of tools for multiplatform development.
How to talk about money in a BPO interview?
Never tell money as a factor, even though it might be a reason. Talk about the growth of BPO over the years which will eventually show your interest. Keep it short, and something interesting, show a positive attitude and use the right words to explain your day to day activities.