How serious are BBB complaints?

How serious are BBB complaints?

When businesses receive a complaint through the Better Business Bureau (BBB) , it can really harm marketplace trust. BBB complaints are not only publicly available, but they also impact your overall BBB rating.

What happens when a customer complaint to BBB?

If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days. The business will be asked to respond within 14 calendar days. You will be notified of the business’s response when we receive it (or notified that we received no response).

What power does the Better business Bureau have?

The BBB’s “power” comes from its significant social capital. They use their status to sway public opinion through articles, warnings, and ratings, typically for consumer benefit.

Why would BBB call a business?

Scammers call to collect unpaid “dues” or email dangerous links or attachments that they claim are related to “complaints.” While a BBB office may contact a business for a variety of reasons, you should never give personal or financial information over the phone during an unsolicited call from someone you do not know.

What happens when you file a complaint with the BBB?

When you file a complaint, BBB forwards the complaint to the business in question. That’s most of what it does for the complaint. When you place a complaint with BBB, they send a correspondence regarding your problem to the business’s address.

How do I file a complaint against a company?

A complaint can be filed by one of the following methods: Via Better Business Bureau’s website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company’s name, address and phone number, a brief summary of the issue, and your desired resolution.

What to do if you have a problem with a company?

Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies. Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud.

What happens if a business does not respond to a complaint?

If the business does not respond, there is nothing much BBB can do to force the business to take notice. After a certain period of time the complaint is closed, even if there is no resolution!