Is remedy the same as ServiceNow?

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Is remedy the same as ServiceNow?

BMC Remedy operates on a Software-as-a-Service (SaaS) delivery model that uses third-party cloud vendors to deliver services. ServiceNow operates mostly on a Platform-as-a-Service (PaaS) model, allowing for a framework you can build on or customize applications from directly from the cloud.

What is Remedy software used for?

Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.

What is Remedy ticketing?

The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.

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Is BMC Remedy a CRM?

Remedy Corporation, traditionally known for help desk software, extended its application suites to include CRM. This follows the acquisition and integration of relevant technology from Baystone and Pipestream.

What is Remedy help desk?

Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. Incidents typically represent service disruptions for users.

What type of system is remedy?

Service Management application system
Remedy is a software and web-based IT Service Management application system deployed on the premise of the Department of the Interior (DOI) to provide a framework for storing, accessing, and managing DOI incidents, changes and work orders through the use of consistent processes.

Is RemedyForce owned by Salesforce?

Salesforce.com and BMC Software Transform IT Management with Launch of RemedyForce. SAN FRANCISCO – Dreamforce 2010 – Dec. RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.

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How does BMC Remedy work?

BMC Remedy Smart Reporting connects to your data through a Source Connection which is set up by an Administrator. From here, Advanced Users design and create Views which are meta-data layers used to specify relationships in the database and field availability.

What is the difference between BMC Remedy and ServiceNow?

BMC Remedy ITSM Suite is more expensive to implement (TCO) than ServiceNow, ServiceNow is rated higher (78/100) than BMC Remedy ITSM Suite (75/100). ServiceNow offers more features (18) to their users than BMC Remedy ITSM Suite (3).

What is the difference between BMC helix and ServiceNow?

BMC Helix ITSM (formerly Remedy) and ServiceNow IT Service Management (ITSM) are cloud-based ITSM platforms designed to help IT departments manage service requests, resources, and configuration items. BMC Helix ITSM is generally simpler to use and set up, while ServiceNow ITSM has more customization options and configuration management database

How much does BMC Remedy ITSM suite cost?

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BMC Remedy ITSM Suite price starts at $60 per user/month , when comparing BMC Remedy ITSM Suite to their competitors, the software is rated 6 – similar to the average Customer Service software cost. Bottom line: BMC Remedy ITSM Suite is more expensive than ServiceNow.

What is the difference between ServiceNow ITSM and helix ITSM?

BMC Helix ITSM is generally simpler to use and set up, while ServiceNow ITSM has more customization options and configuration management database (CMDB) features. On TrustRadius, both platforms are used primarily by enterprise-level organizations, whose IT needs and budgets are substantial enough to warrant complex, comprehensive ITSM solutions.