What is difference between BMC Remedy and ServiceNow?

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What is difference between BMC Remedy and ServiceNow?

BMC Remedy operates on a Software-as-a-Service (SaaS) delivery model that uses third-party cloud vendors to deliver services. ServiceNow operates mostly on a Platform-as-a-Service (PaaS) model, allowing for a framework you can build on or customize applications from directly from the cloud.

What is remedy Helix?

Helix Remedy is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Helix Remedy is delivered in the cloud for unprecedented choice along with hybrid or on-premise options.

What is the difference between ITIL and ITSM?

While ITSM is a professional discipline that concerns itself with the effective design, deployment, and management of IT services, ITIL is a framework that IT professionals can use to implement best practices for ITSM within their organizations and move towards a more effective IT organization that delivers exceptional …

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What is ITSM full form?

ITSM refers to Information Technology Service Management and lets you manage information systems so that they deliver value to your customers. It is a collective term for all activities involved in planning, designing, providing and operating IT services.

Is Remedy owned by BMC?

It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.

What is the difference between ServiceNow and builtbmc remedy?

BMC Remedy is suited for On-Premise On-Demand requirements (On Demand on shared services model); whereas ServiceNow fits perfectly for ITSM start-ups and then to build an organization’s infra based on it.

What is the difference between BMC helix and ServiceNow?

BMC Helix ITSM (formerly Remedy) and ServiceNow IT Service Management (ITSM) are cloud-based ITSM platforms designed to help IT departments manage service requests, resources, and configuration items. BMC Helix ITSM is generally simpler to use and set up, while ServiceNow ITSM has more customization options and configuration management database

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What is the difference between BMC and service now?

There are already good answers for this question. To add some more to this thread in simpler terms. BMC – you need to take care of running of the instance and take responsibility of the uptime.whereas service now will plunge into action if there’s any downtime or performance issue with the instance.

Who are ServiceNow’s main competitors?

Another premiere service provider, and perhaps ServiceNow’s biggest challenger— BMC Remedy also provides similar services. Together, these two giants make up almost 50\% of the market, according to Gartner. Remedy Corp. was acquired by BMC in 2002 and now has grown into a workflow automation platform.