What is KPI and KRA in BPO?

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What is KPI and KRA in BPO?

KRA. Meaning. Key performance indicator (KPI) means a mechanism used to represent how well the company is able to reach the business goals. Key result area (KRA), alludes to the sector of outcome within the business organization, for which the department or unit is responsible.

What are the KPI in BPO?

A KPI, or key performance indicator, is a metric that contact centers use to determine if they’re meeting business goals such as efficiency and delivering exceptional service.

What is KRA and KPI example?

Different organizations have different KPIs, e.g. KPI of a business entity can be the percentage increase in profit; KPI of a school may be the pass out rate of the students, etc. Thus a KRA may include profit, turnover, customer base, customer attrition, etc.

What is KPI in leadership?

Companies often use key performance indicators (KPIs) when analyzing and reviewing the success or failure within a company. Simply put, KPIs measure top business goals and growth objectives against quantifiable data. In doing so, this provides an overview of the organization’s overall performance and health.

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What is kra of team leader in BPO?

A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

What are KRA examples?

Examples of KRAs for sales managers or executives include the following:

  • Increase sales from previous period.
  • Increase profit margin from previous period (or year).
  • Increase sales contacts per sales representative.
  • Increase ratio of online sales to other sales.

What does KRA mean?

Key result areas
Description: Key result areas (KRAs) broadly define the job profile for the employee and enable them to have better clarity of their role. KRAs should be well-defined, quantifiable, and easy to measure.

What is a team KPI?

Team-based KPIs enable businesses to measure project team performance to ensure that team members are optimally working together to achieve project objectives in ways that can be directly tied back to companywide goals and strategy.

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What is the duty of team leader?

A team leader has an overview of a group of people, motivates, gives instruction and monitors performance. It might be an official title change or a delegation exercise from your management, but either way, being a team leader separates you from your peers as a trusted person to manage a project or group of people.

What is expected of a team leader?

Team leaders are responsible for training team members, setting strategy and monitoring progress towards goals. Good leaders should have strong communication, problem solving, organizational and delegation skills. Team leaders can typically grow into managers and eventually senior leadership.

What is the difference between KPI and Kra in BPO?

, 13+ years in BPOs in India and around the world. KPI – Key Performance Indicator – is the metric that quantifies a KRA (Key Result Area). In other words, a KRA is a task that you’re expected to perform, and a KPI measures how well you have performed it.

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What is a key performance indicator (KPI)?

KPI or the key performance indicator is a measurable value that determines whether a business is successfully achieving key business objectives or not. The main aim to measure the KPI of a BPO is to evaluate whether the anticipated business goals are achieved or not.

What is keykra in BPO?

KRA (key result area) in BPO aligns businesses and professionals with the tasks that need to be accomplished for achieving the desired goals. It also refers to the activities that an individual is expected to perform as per his job role in the BPO.

What is the difference between a KPI and a KPA?

KPI – key performance indicator follows as the lower level of the KPA – the Key Performance Area. In other words, a number of KPI’s will/could determine the KPA. Or, the other way round, a KPA can be further described by the KPI’s related to that KPA.

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