Table of Contents
What is SLA in BMC Remedy?
Service level agreements (SLAs) are used in association with requests. SLAs that are defined against a task or a process template create escalation points that correspond to the target completion time for that task or that particular request in BMC Remedy ITSM applications.
What is UDM in BMC Remedy?
This topic covers information on the checks performed by the BMC Remedy Configuration Check utility for Unified Data Management (UDM). It also describes the expected results of the checks and corrective actions to be taken if a check fails.
Is BMC Remedy cloud based?
Remedy Corp. was acquired by BMC in 2002 and now has grown into a workflow automation platform. BMC’s ITSM components are available as both on-premise and cloud-based solutions.
What database does BMC Remedy use?
When you install BMC Remedy AR System over a relational database, an AR System database is created. By default, this database is named ARSystem, and the user ARAdmin is defined. You can choose other values during installation.
How do you make SLA in remedies?
To create a request SLA
- Log on to BMC Remedy Mid Tier as a BMC Remedy administrator.
- From the Home page, select Applications > Process Designer > Process Designer Configuration.
- Select the SLA tab.
- Click the Add icon next to the Request SLAs section.
- Enter a name for the request SLA in the Name text box.
Is BMC a product based company?
Yes, a few product-based companies in Pune include Amazon, BMC Software, CISCO, Quick Heal, and more.
What does ITSM stand for?
IT Service Management
Definition of ITSM: IT Service Management is a strategic approach for designing, delivering, managing, and improving the way information technology (IT) is used within an organization.
What does BMC Remedy do?
Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.
What is dsdso in BMC Remedy AR?
DSO enables you to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed. In a BMC Remedy AR System environment with load balancing or multiple servers, a DSO server process runs on each server, but only one process actively distributes data.
What is BMC Remedy distributed server option?
The BMC Remedy Distributed Server Option (DSO) is used to build large-scale, distributed environments that behave like a single virtual system.
What is DSO and how does it work?
DSO enables an organization to share common information among geographically distributed servers and to keep that information consistent. DSO enables you to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed.
What is distributed server option (DSO)?
The BMC Remedy Distributed Server Option (DSO) is used to build large-scale, distributed environments that behave like a single virtual system. DSO enables an organization to share common information among geographically distributed servers and to keep that information consistent.