What is the work of technical support in BPO?

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What is the work of technical support in BPO?

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

What does an associate technical engineer do?

Usually, an associate-level role is assigned to a junior or mid-ranking engineers. Her main role is to perform routine engineering tasks under the supervision of a senior engineer, while gaining the skills she needs to lead and manage projects.

Who is a technical support associate?

Technical support associates manage, maintain, and repair information technology systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

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Is technical support a good job?

Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organization your experience testament will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.

What is the job description of IBM Associate technical operation?

IBM associate technical operation also called tech support is more or less BPO kind. The kind of work involved is like password change/reset, account unlock, assistance provided over phones or email.

Does BPO come under GTS division of IBM?

Yes the BPO divison of IBM also comes under the GTS division. But that profile is Technical Operations Analyst Not of Associate Technical Operations. It deals with cloud computing and server administration and maintenance there is hardly any calls .

What is IBM GTS (Global Technology Services)?

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IBM has GTS (Global Technology Services) for this purpose. This BU or division has projects which administer & supports the infrastructure of client companies which contains servers of different OS, network, storage, firewalls, databases & other type of apps.