Table of Contents
What is turnaround time BPO?
Turnaround Time: It can be defined as the time between the call center finishes listening to the query of the customer to the time that the query is resolved.
What is tat management?
In general, turnaround time (TAT) means the amount of time taken to complete a process or fulfill a request. The concept thus overlaps with lead time and can be contrasted with cycle time.
What is tat BPO?
SLA= Service Level Agreement , a written document executed by the Company and Client regarding the services that would be provided. TAT= Turn Around Time, the time required to be quoted to the customer in case of any issue handled as to when can the other party expect a resolution to the raised issue.
What is difference between TAT and SLA?
What is the difference between SLA and TAT? SLA means the Service Level Agreement that is entered into between the service provider and the client. TAT is a metric, which may form part of the SLAs agreed. TAT is usually associated with the ‘timeliness’ and ‘completeness’ measure.
How is tat calculated?
As others have stated here it is as simple as subtracting one date (the start date) from the finish date. Dates in Excel are the number of days since a fixed point i.e. the 1st of January 1900 or the 1st of January 1904 (if you are using the Mac and the date system that was originally developed for Excel on the Mac).
What is a customer based SLA?
A customer based SLA is an agreement with one customer, covering all the services used by this customer. Let’s consider the relationship between you and your telecom operator. You use the voice services, SMS services, data services, and several other services of the telecom operator.
What is the difference between SLAs and Tat?
This is because, the SLAs are linked to the fee payable by the client – any miss on the performance SLAs are considered as a ‘penalty’ or ‘service credit’ for the service provider. TAT, on the other hand, means the Turn Around Time – this is the time within which the specified activity or step or process is agreed to be completed.
What is SLA (Service Level Agreement)?
SLA means the Service Level Agreement that is entered into between the service provider and the client. The SLA document contains different parameters basis which the services (to be delivered) are measured on an agreed frequency.
What should be included in an SLA?
An SLA highlights what the client and the service provider want to achieve with their cooperation, as well as outlines the obligations of the participants, the expected performance level, and the results of cooperation/use of services. An SLA usually has a defined duration time that is clearly provided in the document.