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Why is my mass unemployment on hold?
Many times a hold on your account simply means that DUA is taking the extra step to verify that there is no fraudulent activity. It is not unusual for a claim to go on hold for two weeks for DUA to verify information. That two-week wait is not a reason to suppose that DUA has a major issue with your claim.
How do I talk to a live person at Massachusetts unemployment?
By phone. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday.
How long does mass Pua take to process?
21-28 days
You should apply for unemployment benefits during your first week of total or partial unemployment. Most claims are processed within 21-28 days after filing. It may take longer if there is an issue with your claim.
Will unemployment be extended Massachusetts 2021?
The DUA has implemented the extensions approved under the ARP and additional benefits will continue until the week ending on September 4, 2021. PUA claimants may now receive up to 79 weeks of benefits and PEUC claimants can get up to 53 weeks.
What is a disqualification week?
A disqualification for refusal of suitable work begins the week in which the disqualifying act occurred if the claimant was registered for work with the Job Service or filed a claim that week. Otherwise, the disqualification begins the first day of the week in which the claimant registered for work or filed a claim.
How do I request a call back from Massachusetts unemployment?
Claimants can also schedule a callback from the TeleClaim Center by visiting https://www.mass.gov/orgs/department-of-unemployment-assistance and selecting “Telephone Services.” DUA’s telephone services run 8:30 am–4:30 pm, Monday through Friday.
Can I email Massachusetts unemployment?
Contact the Employer Customer Service Call Center at (617) 626-5075. You also can send an email to the appropriate mailbox below. Please include in all email correspondence with DUA: The legal name of the business.
Who is eligible for Pua in Massachusetts?
Self-employed individuals, independent contractors, or gig workers who have had to suspend their work because of COVID-19, or had a significant reduction in work, may be eligible for PUA. In cases where an individual has partial earnings, these earnings must be reported, and their weekly benefit amount may be reduced.
What is the Massachusetts pandemic unemployment assistance Pua program?
PUA provided up to 79 weeks of benefits to individuals who were unable to work because of a COVID-19 related reason but were not eligible for regular unemployment or extended benefits.